dbaje's Privacy Policy & Data Protection

1 What Information We Collect

dbaje collects various types of information to operate its services smoothly and to provide users with the best possible experience. This information is collected from two main sources: what you provide directly, and information collected automatically.

1.1 Information You Provide

Information you provide during account registration and while using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Banking and payment information (bKash, Nagad, Rocket, Upay or bank account)
• Documents required for identity verification (copy of national ID or passport)
• Residential address
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type, version, and operating system
• Website access times, page visit information, and navigation history
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity information

2 Purpose of Using Your Information

dbaje uses your information only for specific and legitimate purposes. We never sell your information or transfer it to unauthorized third parties.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To process deposits, withdrawals, and gaming services without interruption.
• Identity Verification: To confirm age (for users aged 21 and above only) and to prevent fraud.
• Financial Transactions: To process payments securely through bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Support: To resolve your issues via live chat or email.
• Security & Compliance: To detect and prevent illegal activity and to meet regulatory obligations.
• Platform Improvement: To improve the quality of our services and to add new features.
• Communications: To send important notices, technical updates, and account-related information.

3 Cookies and Tracking Technologies

dbaje uses cookies to improve website functionality and to provide you with a better experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Essential for the website to function properly. They are used to manage login sessions and security.
• Functional Cookies: Help remember your preferences and settings, such as language preference and account information.
• Analytics Cookies: Help us understand how users use our site, which assists us in improving our services.

You have the option to control or reject cookies through your browser settings. However, disabling cookies may limit some services.

4 Information Disclosure & Third Parties

dbaje does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking services to complete transactions. These service providers process information under their own privacy policies.
• Legal Obligations: Information may be disclosed to comply with court orders or lawful requests from government authorities.
• Security Investigations: To assist in investigating fraud, illegal activity, or cybersecurity breaches.
• Technology Service Providers: Trusted technology partners engaged for website operation and maintenance, who work under strict confidentiality agreements.

Outside of the above cases, dbaje does not disclose any of your information. We ensure that every third party complies with our privacy standards.

5 Data Protection & Security Measures

dbaje applies industry-leading technical measures to protect your personal information. Our security framework consists of the following layers:

• SSL/TLS Encryption: Our entire website and all data transmissions are secured with SSL encryption. You can confirm this by the padlock icon in your browser's address bar.
• Data Encryption: Stored sensitive information, especially payment and identity-related data, is kept in encrypted form.
• Access Controls: Only authorized personnel can access your information for specific, necessary purposes.
• Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities in our systems.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to your account.

Please note that no data transmission over the internet can be guaranteed to be 100% secure. We strive to provide the highest level of protection possible and take prompt action in the event of any security breach.

6 Data Retention Period

dbaje retains your information only for as long as it is needed to provide services or to meet legal obligations.

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Kept for a defined period as required by financial regulations and fraud prevention.
• After Account Closure: Once an account is closed, personal information is deleted or securely destroyed within a reasonable time, unless there are legal obligations requiring its retention.
• Identity Verification Documents: Retained for a defined period as required by legal and regulatory requirements.

7 Your Rights

You have specific rights over your personal information. dbaje respects these rights and supports you in exercising them.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you have the option to request deletion of your information (full deletion may not be possible if there are legal obligations).
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Portability: Where reasonable, you have the right to receive your information in a commonly used format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will try to respond to your request within a reasonable time.

8 Protection of Minors

dbaje is a platform intended only for those aged 21 and above. We do not knowingly collect or store any personal information from minors.

An age verification process is in place during account registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using our platform, please contact us immediately.

9 International Data Transfers

dbaje primarily serves users in Bangladesh. Our servers and data processing systems operate in a secure environment.

For operational reasons, your information may sometimes be processed outside Bangladesh. In such cases, we ensure that international data protection standards are upheld and that the information is protected to a standard equivalent to that described in this policy.

10 Links to Third-Party Websites

If the dbaje platform contains any external links to third-party websites, we are not responsible for the privacy policies of those websites. We encourage you to read the privacy policy of any external site before using it.

11 Policy Changes & Updates

dbaje periodically reviews this privacy policy and updates it as needed. For any significant changes, we will:

• Publish the updated policy on the website
• Change the "Last Updated" date at the top of the page
• Notify registered users by email where applicable

Continued use of the platform after an update means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming & Data Protection

Alongside protecting your privacy, dbaje gives equal importance to responsible gaming. We use information related to your gaming habits solely for the purpose of responsible gaming management — such as identifying unusual gaming patterns and providing support where needed.

We believe data protection and responsible gaming complement each other. For more details, visit our Responsible Gaming page.